Frequently Asked Questions

Our spa is a place for relaxation & serenity. Please walk and converse quietly.

We recommend you arrive 30 minutes prior to your scheduled appointment to allow time to check in, don your spa robe and slippers, complete a health questionnaire and unwind in the relaxation area. Please remove all jewellery and valuables prior to arrival. We recommend you drink plenty of water post-treatment and that you wait an hour after meals before any Body Treatments. If you are pregnant or have special medical concerns please advise us at the time of booking you might need your doctors approval prior. It is recommended that you do not consume alcohol before your treatment.

As part of our cancellation policy we require all bookings to be guaranteed by credit card.

Q: What if I am late for an appointment?

Arriving late will give you less time in which to enjoy your treatment. To ensure that our next guest is not inconvenienced we will always finish your treatment on time, regardless of the time of your arrival.

Q: Is there a minimum age requirement?

Yes. All spa guests must be at least 14 years of age. Parental/Guardian consent is required for patrons under !8 years of age.

Q: What if I have to cancel an appointment?

We require 12-24 hours’ notice for any cancellations. Cancellations within this time period are charged the full treatment fee.

Q: What if I am unwell?

For health and safety reasons we do not recommend spa treatments when you are experiencing cold and flu symptoms or have an infection. 

Q: Where do I change?

Our Clinic staff will escort you & provide you your treatment robe and slippers in your treatment room. Wearing underclothing for your treatment is preferred. Please retain modesty at all times. If you are having a body scrub, cocoon, disposable underwear will be provided.